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Store Policy

Customer Care

We care about our customers at BOUNCE, which is why we have live representatives able to chat via telephone Monday-Saturday 9am-6pm. If you are unsatisfied with your purchase from us, you are more than welcome to return the product (see refunds and return policy).

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If you feel the match that we made for your shoes is inaccurate, feel free to send us an email with the header "Rematch" to reach one of our representatives who will be able to more accurately make recommendations. Our quiz is great, but there is always room for improvement!

Privacy & Safety

We won't share your information with anyone!  We use third-party banking to verify payment, to keep it secure, and we will send an email to you after your purchase is completed successfully.

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Your privacy is of the highest importance to us here at BOUNCE - if there is anything we can do to make this experience better, please contact us!

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • AfterPay

  • Apple Pay

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